Efficiency and effectiveness of high impact social responsibility projects, Chiang Mai University, Thailand

Abstract

The research findings revealed that for overall performance, in terms of efficiency and effectiveness in implementation, the project recipients allocated a weighted score of 74.35% (high performance). Project efficiency was equated to weighted score of 48.88%, while for overall project effectiveness weighted score was 25.47%. However, the efficiency and effectiveness of the social responsibility project classification were considered according to the grouping of teaching and learning disciplines of Chiang Mai University, the Health Science exhibited the weighted score (overall performance) of 82.50% (high performance level), followed by Science and Technology with a weighted score of 71.25% (high performance level), while the Humanities and Social Sciences exhibited a weighted score of 66.65% (moderate performance level). The service recipients experienced a high level of satisfaction in the work process and a good perception of the projects. They get benefit from the projects in terms of health, the environment, and cost-effectiveness. These results aligned with the university’s aim of bringing knowledge readily available within the university to solve upstream, midstream, and downstream problems in response to improve the livelihoods of people in the area. The project achieved to be a high level of productivity and outcome according to the objectives of the university’s social responsibility project