Factors Affecting Organizational Citizenship Behavior of Employees of a Food Can Manufacturer Company in Samut Sakhon

Abstract

The objectives of this research were: 1) to study personal factors, organizational commitment, perceived organizational support, and organizational citizenship behavior among employees of a food can manufacturer company in Samut Sakhon. ; 2) to compare organizational citizenship behavior of these employees based on personal factors; and 3) to examine the effects of organizational commitment and perceived organizational support on organizational citizenship behavior among employees of a food can manufacturer company in Samut Sakhon. The sample consisted of 130 employees of a food can manufacturer company in Samut Sakhon. The research instrument was a questionnaire. The statistics used in data analysis were frequency, percentage, mean, t-test, standard deviation, one-way ANOVA, multiple linear regression analysis and simple linear regression analysis. The findings revealed that: (1) the majority of employees were married females over 50 years old who had an education level below a bachelor's degree. Additionally, they had been working for 16 years or more in the production department. Overall, their opinions on organizational commitment and perceived organizational support were rated at a medium level, while organizational citizenship behavior was rated at a high level; 2) the hypothesis testing showed that age differences significantly affected organizational citizenship behavior at the 0.05 level of statistical significance; 3) organizational commitment factors, such as investment-based and duty-based commitment, significantly influenced organizational citizenship behavior at the 0.05 level of statistical significance. These factors predict 38.3% of organizational citizenship behavior, and perceived organizational support factors, including compensation and benefits, career advancement opportunities and job knowledge, job security, and operational practices, significantly influenced organizational citizenship behavior at the 0.05 level of statistical significance.